Your maintenance procedures should be written
by the people who actually run the machines.
Field technicians and maintenance teams carry the most critical process knowledge in any operation, and they're the least likely to sit down and document it. MODocs lets them talk through procedures on the job and turns it into structured SOPs instantly.
Why Field Service Teams Don't Document
Maintenance knowledge lives in the heads of your best people. Getting it out of their heads and into your systems shouldn't require more work.
"Our service techs carry the procedures in their heads, not in any manual."
Your most experienced technicians know exactly how to handle every edge case, every quirk, every shortcut that actually works. None of it is written down anywhere anyone can find it.
"When equipment changes, the documentation never follows."
Maintenance procedures get updated in practice immediately. They get updated on paper months later, if ever. The gap between what the manual says and what your techs actually do grows wider every year.
"We can't get our techs to document anything, they're too busy doing the work."
Asking a maintenance tech to write a procedure after a 10-hour shift is asking for it not to happen. The documentation burden has to go down, not up.
Turn Field Experience Into Procedures
Talk on the job
After completing a maintenance task or service procedure, have your technician talk through what they did. On their phone, in the field, in plain language. No desk required, no paperwork.
Voice-to-textAI structures it
MODocs formats the spoken procedure into a proper maintenance SOP. Steps, safety notes, tools required, warnings, all organized automatically from the conversation.
AI formattingProcedures that stay current
When equipment changes or a better method is discovered, talk through the update. Your maintenance library reflects how things actually work, not how someone thought they'd work years ago.
Living documentationBuilt for Every Role in Maintenance
Maintenance Managers
Build a documented maintenance library from your best technicians without pulling them off the floor. Procedures that reflect actual practice, not idealized theory.
Field Service Leaders
Give your field team a way to document as they work, not after a long shift at a desk. SOPs that get written because writing them takes minutes, not hours.
Plant Operations
Reduce dependency on specific technicians for critical maintenance tasks. When your best mechanic is out, documented procedures mean the work still gets done right.
Your maintenance knowledge shouldn't live only in your technicians' heads.
Start capturing real procedures from the people who actually do the work.