The Documentation You Need Before Your Best Operator Quits (And Why You Don't Have It)
Your most experienced operator gives two weeks notice. Suddenly you're scrambling to capture 15 years of knowledge in 10 days. The problem isn't that you didn't care, it's that knowledge capture was too hard to do proactively. Here's what changes when it takes 15 minutes instead of hours.
Why Your New Hires Are Still Learning From Someone's Memory
Picture your last new hire's first week. They were handed a folder of documents last updated in 2021 and told to shadow Marcus for a few days. By week three, they're running on what Marcus told them and a few guesses they haven't gotten wrong yet. This is how most manufacturers onboard people and it works, until Marcus leaves.